There are multiple copies on the server that cannot be deleted. I have tried to delete the copies from the web interface after verifying that it does not automatically delete them. After marking the copies, they appear like this:
It has been weeks but they are not deleted, if I click on “delete now” it shows the error “Error deleting backup: See server log file for details”. Reviewing the server LOG these lines appears:
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2023-03-09 11:42:59: WARNING: Deleting E:\urbackup\ALMACEN_SRV\221213-2110_Image_SYSVOL\Image_SYSVOL_221213-2110.vhdz failed. The system cannot find the path specified. (code: 3)
2023-03-09 11:42:59: WARNING: Deleting E:\urbackup\ALMACEN_SRV\221213-2110_Image_SYSVOL\Image_SYSVOL_221213-2110.vhdz.hash failed. The system cannot find the path specified. (code: 3)
2023-03-09 11:42:59: WARNING: Deleting E:\urbackup\ALMACEN_SRV\221213-2110_Image_SYSVOL\Image_SYSVOL_221213-2110.vhdz.mbr failed. The system cannot find the path specified. (code: 3)
2023-03-09 11:42:59: WARNING: Deleting E:\urbackup\ALMACEN_SRV\221213-2110_Image_SYSVOL\Image_SYSVOL_221213-2110.vhdz.cbitmap failed. The system cannot find the path specified. (code: 3)
2023-03-09 11:42:59: WARNING: Deleting E:\urbackup\ALMACEN_SRV\221213-2110_Image_SYSVOL\Image_SYSVOL_221213-2110.vhdz.sync failed. The system cannot find the path specified. (code: 3)
2023-03-09 11:42:59: WARNING: Deleting E:\urbackup\ALMACEN_SRV\221213-2110_Image_SYSVOL\Image_SYSVOL_221213-2110.vhdz.bitmap failed. The system cannot find the path specified. (code: 3)
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Have you tried to repair database (and defrag probably)? It’s different a little bit on Windows and Linux.
Try repair then try to delete again ensure user under which you run server can access to these items on drive.
Finally I was able to delete the copies. Initially I tried with “delete_unknow.bat” but days passed (the weekend) and the process did not finish. I manually canceled the script but still couldn’t delete the copies, this time run first “repair_database.bat” and then “delete_unknow.bat” again, this time I finished the whole process in one night and then I was able to delete the copies.
The only problem I have now is that there are times when “Nightly clean-up” runs for many hours, sometimes it’s 1h and other times it’s 1 whole day.
For example, today it has been active since 10 am, and it has not finished yet (17:00). If I press the “show log” button it shows this information:
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03/14/23 10:02 DEBUG Client with id=2 has 20 incremental image backups max_image_incr=20
03/14/23 10:02 DEBUG Client with id=3 has 1 full file backups max_file_full=1
03/14/23 10:02 DEBUG Client with id=3 has 31 incremental file backups max_file_incr=30
03/14/23 10:02 INFO Deleting incremental file backup ( id=1266, backuptime=2023-01-28 00:24:11, path=230128-0121 ) from client “srv1” ( id=3 ) …
03/14/23 10:13 INFO Donate.
03/14/23 10:13 DEBUG Client with id=2 has 5 full file backups max_file_full=5
03/14/23 10:13 DEBUG Client with id=2 has 11 incremental file backups max_file_incr=10
03/14/23 10:13 INFO Deleting incremental file backup ( id=1342, backuptime=2023-02-24 20:16:09, path=230224-2116 ) from client “srv3” ( id=2 ) …
03/14/23 10:13 INFO Donate.
03/14/23 10:13 DEBUG Client with id=1 has 1 full file backups max_file_full=1
03/14/23 10:13 DEBUG Client with id=1 has 31 incremental file backups max_file_incr=30
03/14/23 10:13 INFO Deleting incremental file backup ( id=1248, backuptime=2023-01-21 08:38:52, path=230121-0934 ) from client “srv2” ( id=1 ) …
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