Getting "Error while retrieving information about user. Try again?" when trying to do a restore

First of, if there are other instances of UrBackup server running shut them down and try again.

If the error persists could you have a look at the log files?

Relevant is the file /root/restore_mode.txt accessible via e.g.

sudo su
cd /root
cat restore_mode.txt

This may give a hint as to why it does not work.