Client File Backup errorcode: 123


#1

Have client: Win 10 with software that’s running SQL server. Backup won’t run with:

2018-06-12 19:35:10: ClientService cmd: #IodpeLpfvBGjCRaBlsutA#2LOGDATA 1528846506 0-1528846496-Starting unscheduled full file backup...
0-1528846501-Change block tracking active on volume c:
2-1528846501-Cannot access path to backup: "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy14\program files\\procare\database" Errorcode: 123 - The filename, directory name, or volume label syntax is incorrect.
2-1528846501-Cannot access path to backup: "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy14\program files\\procare\database" Errorcode: 123 - The filename, directory name, or volume label syntax is incorrect.
2-1528846501-Constructing of filelist of "Brookside OM - ns-02" failed: error - index error
2-1528846506-Backup had an early error. Deleting partial backup.

2018-06-12 19:35:10: rc=0 hasError=true state=0
2018-06-12 19:35:10: SERVICE_COMMANDS finished
2018-06-12 19:35:32: ClientService cmd: PONG

Also has SQL database in that path. Looking at Windows components to backup from client:
2018-06-12%2019_40_18

I put *\program files\\procare\database\* in the exclusions which made no difference.

Why the double \\ ?

2018-06-12%2020_18_57


#2

Could be the software is returning the path with double \\ to UrBackup. I guess UrBackup needs to clean that path up before it uses it…

You’ll need to disable the components in order for it to work.