Backup Windows 8.1 VM - Can't file or image backup

client
1

Hello,

First of all thank you so much for this fantastic software. I use it as a backup solution to a number of machines.

I am running a Windows 8.1 virtual machine guest on top of ubuntu 15.04 host. This VM is simple, and just uses a raw partition on disk as it’s hard drive. I have urbackup client installed in the VM, however files do not backup.

When i try to run a full file backup, the log says that it succeeds however the backup is only a few bytes in size and does not contain any files.

Server log:

08.07.15 00:24  	INFO  	Starting full file backup...
08.07.15 00:24  	DEBUG  	donbot-win: Connecting for filelist...
08.07.15 00:24  	DEBUG  	donbot-win: Waiting for filelist
08.07.15 00:24  	DEBUG  	donbot-win: Doing backup with hashed transfer...
08.07.15 00:24  	INFO  	donbot-win: Loading file list...
08.07.15 00:24  	INFO  	donbot-win: Started loading files...
08.07.15 00:24  	DEBUG  	Starting shadowcopy "C".
08.07.15 00:24  	DEBUG  	Stoping shadowcopy "C".
08.07.15 00:24  	INFO  	Waiting for file transfers...
08.07.15 00:24  	INFO  	Writing new file list...
08.07.15 00:24  	INFO  	Waiting for file hashing and copying threads...
08.07.15 00:24  	INFO  	Transferred 92 bytes - Average speed: 56 Bit/s
08.07.15 00:24  	DEBUG  	Script does not exist urbackup/post_full_filebackup
08.07.15 00:24  	INFO  	Time taken for backing up client donbot-win: 50s
08.07.15 00:24  	INFO  	Backup succeeded

Client log:

Starting full file backup...
Indexing of "C" done. 1 filesystem lookups 0 db lookups and 0 db updates
donbot-win: Loading file list...
donbot-win: Started loading files...
Waiting for file transfers...
Writing new file list...
Waiting for file hashing and copying threads...
Transferred 92 bytes - Average speed: 56 Bit/s
Time taken for backing up client donbot-win: 50s
Backup succeeded

edit: I also forgot to say, the machine is configured with the default backup configuration of just backing up the ‘C’ volume, I didn’t change it. It should work out of the box.

2

Could you post/send to contents of C:\program files\UrBackup\debug.log on the client? . If you change the “warn” to “debug” in C:\Program files\UrBackup\args.txt and restart it will print out more information including the paths it tries to access. Thanks!

3

Hello and thank you for the quick response, I appreciate it greatly.

I just tried again to start a full file backup, here is the output in debug.log as requested:

4

Did you set any includes or excludes?

5

There are no excludes set. Includes is the default, ‘C:’. Default Directories is ‘C’

edit: it seems that removing ‘C:’ from includes did the trick.

6

I was having a similar issue with a Windows 8.1 physical machine - the full image would never start. I changed the setting for this specific agent from ALL_EXCEPTUSB to just C: drive and the full image fired off right away. I hope that helps someone.