Backup Problem ( Only folders created)

client
1

Hi.
I am using Brbackup software in my company and it is working fine but in some the clients it is only creating the folders in server not the files which are there in that folders.
Is there any solution for the same.

Ashish

2

I log it shows

Constructing of filelist of “PC 1” failed - TIMEOUT(1) "

Ashish